Return portal is not accessible
The return portal is disabled and not accessible at this time.
How do I return?
- Enter your order number and email address in the fields above and click Start.
- Follow the instructions and select the items you want to return.
- You will get a confirmation email with the shipping guidelines once the return request is approved.
What items are returnable?
The following products cannot be returned due to change of mind: cosmetics, food and beverages, wellness products, fragrances, eye-wear, underwear, period underwear, menstrual cups, reusable sanitary pads, medicinal products or vitamins, feminine hygiene products or gift cards.
You must post the item/s within 7 business days of receipt of your shipment.
The item/items must be:
-
In the same condition as purchased;
-
Unused;
-
Unopened;
-
With the seal intact (where applicable); and
-
Not tempered with by any means.
Free gifts or promotional items are non-refundable.
Are there any charges for return?
- Original shipping charges are non-refundable.
- You are responsible for the charges of the return shipping.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item/s. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your store credit or refund will be processed, and where applicable a refund will automatically be applied to the original method of payment within 2-3 business days. Please note it might take between 3-10 business days for your bank to credit the amount back to your account.
Check our Returns & Refunds Policy for more detail.
