Shipping Policy - Lavender Living

At Lavender Living, we prioritise your shopping and shipping experience to ensure it is enjoyable and hassle-free. If you have any questions about your order status, don’t hesitate to reach out to us here. We’re here to help!

                               SHIPPING WITHIN AUSTRALIA ONLY 

Standard Delivery

Express Delivery

Express postage is complimentary for orders over $150.00. For orders below $150.00, a flat shipping fee of $15.00 applies.

Occasionally, you might notice that we've opted for express shipping on your order, even if it usually qualifies for standard shipping. This decision reflects our commitment to providing you with excellent service. When the cost difference between standard and express is minimal, we gladly cover the additional expense, ensuring you receive your items faster and enjoy a better shopping experience with us.

FAQs

Which delivery method do you use?

We ship with Australia Post, therefore your parcel can be delivered directly to your home or a PO Box, Locked Bag, or Parcel Locker. Alternatively, you can redirect your parcel to suit you. Please visit the Australia Post website here to find out more.

What happens once my order is placed?

All goods remain the property of Lavender Living until paid for in full.

Once you have placed your order with us please allow between 6 - 72 hours for it to be dispatched (i.e. orders placed on a weekend/public holiday will be dispatched the next business day).

All in-stock orders placed before 9:00 AM are dispatched on the same business day.

All in-stock orders placed between 9:00 AM and midnight are dispatched on the next business day.

You will receive an email with a tracking number once your parcel is on its way. Please ensure that your name and address are correct as we can not be held liable for lost, displaced, or undelivered parcels due to incorrect information supplied. If a parcel is lost, or returned to us, due to insufficient or incorrect details, the cost of the re-ship will be charged back to you. You will also not qualify for a store credit or refund.

How long will it take to receive my order?

Depending on your location, orders may take between 1 - 10 business days to arrive. In some circumstances, such as natural disasters, pre-Christmas period, etc. it may take longer for your parcel to arrive.

Below is a summary of delivery times across Australia when using regular postal service.

SE QLD: 1–3 working days.

NSW/ACT: 3–5 working days.

VIC/SA: 5–7 working days.

WA/TASMANIA METRO AREAS: 5–7 working days. 

REMOTE AREAS: 7–10 working days.

What does Authority to Leave mean?

If you select the “Authority to Leave” option it means that your parcel will be left in a safe place, if one is available, or a notification card left and the parcel taken to a nearby Post Office if no safe place is available. Please ensure you have a valid ID when collecting your parcel.

Please note that if you select 'Authority to Leave' then you do so at your own risk and we will not be held liable for misplaced or stolen parcels.

What does Signature on Delivery mean?

If you select the “Signature on Delivery” option it means that your parcel will need your signature and name captured when accepting your parcel. Your parcel will be taken to a nearby Post Office if you are not at home to sign for the parcel. A notification card detailing how to collect your parcel will be left for you. Please ensure you have a valid ID when collecting your parcel.

What if my parcel goes missing or is returned to Lavender Living?

All parcels are sent via tracked parcel number. You need to report any missing or undelivered parcels to us within 20 business days from the day of shipment within Australia. For international orders please report to us within 40 business days from the day of shipment.

If your parcel is left at your premises but goes missing, we will not be held responsible if you have selected Authority to Leave. You will not receive a refund or a store credit.

If your parcel is returned to us due to incorrect delivery details given to us, we will not be issuing a refund or store credit for shipping charges. If you choose to have the order shipped to you again, the cost of the re-ship will be charged back to you.

If your parcel goes missing due to an error on behalf of Australia Post, we will issue a refund as per the invoice charges.

If you do not collect your parcel within 10 business days from an attempted delivery, and a parcel is returned to us, please contact us to discuss your options. We will not be issuing an automatic refund for a failure to collect a parcel.

If you would like your parcel re-delivered, re-shipping and return charges (cost established by Australia Post) will be charged to you before a parcel is re-sent, even where items have previously qualified for a free delivery.

How do you ship flammable or other dangerous goods?

Some items such as perfumes and nail polish are flammable and as such will not be accepted by the airlines. This means that if you have these items in your cart your order will be shipped via Australia Post Standard Shipping method (road service delivery) within Australia.

International shipping or shipping to Australia External Territories is not available for these items.

INTERNATIONAL ORDERS

International Deliveries are currently unavailable.

We apologise for any inconvenience this may cause.

CHANGES TO OUR SHIPPING POLICY

We reserve the right to change, and/or modify our Shipping Policy at any time and without notice to you.